Call the Police. If you are really worried about whether your car is going to get fixed, you need to call the Police. Problems during the claims process are normally started because someone didn’t call the Police.
If the accident occurred in a parking lot or during bad weather, the local Police might not come to the scene of the accident. In that case it is your responsibility to collect as much information as possible. The most important info to collect is the name, phone number, and insurance information(policy number and carrier). After you have collected those you can then collect other information so that the story doesn’t change when the claims process starts.
Most people these days have a camera on their phone. It never hurts to take a picture of the license plate and damages done to both cars. If there was a witness to the accident, that was not in either car, it could be useful to collect their name and phone number as well. If the witness was a passenger in either car they are no longer considered a witness.
Basic information like time, location, and how the accident occurred will also be necessary to file an auto claim. If anyone is hurt, do not hesitate to tell the police officer or call for help. If you have an independent agent, call your agent and they will be more that happy to assist you during this stressful situation. If everything is done correctly the claims process should go smoothly.